Grievance Redressal
We take complaints seriously. If something isn't right, here's how to escalate — and we'll work to resolve it quickly and fairly.
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Level 1 — Customer Care
Email [care@assurmate.in] or call [+91-XXXXXXXXXX] (Mon–Sat, 9:30 AM–6:30 PM). We acknowledge complaints within 24 hours and aim to resolve them within 14 days.
Level 2 — Grievance Redressal Officer
If you're not satisfied, escalate to our Grievance Redressal Officer at grievance@assurmate.in or +91 98081 21888 (Kali Nadi Road, Opposite PNB Bank, Bulandshahr, UP 203001). The officer's name will be published here upon confirmation.
Level 3 — IRDAI / Insurance Ombudsman
If your grievance remains unresolved, you may approach IRDAI via the Bima Bharosa portal (bimabharosa.irdai.gov.in), the IRDAI Grievance Call Centre (toll-free 155255 / 1800-4254-732), or email complaints@irdai.gov.in.
You may also approach the Insurance Ombudsman (cioins.co.in) for eligible complaints.
Insurance is the subject matter of solicitation. This is general information and not a substitute for the terms of any insurance policy.